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Sometimes a customer will ask me something personal. Depending on the overall vibes I am picking up from the person, I will decide how to answer or dodge the question. Today, a customer asked me my clothing size. She said, "What size do you wear?" Then, she guessed a size. First of all, I didn't know what article of clothing she was asking about, since everything is sized uniquely. I mean did she want my shirt size, my pant size, my dress size, what? I don't ever wear dresses, so I am not really sure you could say I have a dress size. Anyway, not wanting to tell her any size of clothing I wear, I decided to tell her my height and weight, even though this seemed personal too. She misunderstood my weight, and so then I had to say it again. All the while, I'm wondering why she needs to know any of this.

When I answer the phone at work, a lot of times I will answer a question, and then the person will ask my name. I don't know why exactly, but this is very annoying to me. I think there have been times I've called businesses with questions, and I get the person's name, as though this authenticates what the person has told me.

I guess when I get asked my own name, it just feels like that person is going to hold me personally to anything I say on the phone. Plus, a person might misquote me, and then I will get in trouble for telling someone something that I didn't even say. So, anyway, I don't like saying my name. I want to say something clever with an accent like, "This Penelope. Penelope Cruz. But, I am not the actress Penelope Cruz, I just think I talk like her. However, I am not sure I have ever even heard her speak. My full name is Penelope Cruz Mountain, because I am married to Mr. Mountain. His name is Juan Big Mountain." I mean, I guess I'm saying I want to ramble and be silly, though I know that is not what the person is expecting.

Uuaully, if someone has called with a question, it's when there are other people to help who are standing there in the flesh and in person. But, if things are going very slowly, usually the telephone won't ring either. So, if I answer the phone, I could say my name, I could say the name of someone else who would be answering the phone at customer service,or, finally, I could make up a name, and then be stuck with trying to spell it.

Wow! What Service!

The other morning I was out running errands. If you know me, you are now rereading that last sentence to see if you got it right. Yes, I was out of my house before noon! Anyway, I very hungry, so I went to get something to eat.

Well, next thing you know, I was ordering vegetarian fare, as usual. Then, when the very friendly gal asked me if I wanted a drink, I couldn't decide. It was as though this was the most monumental decision of my life. I finally said I'd take a small drink.

Then, after I paid the total, I was thinking my little run to a fast food place didn't cost that much. When I looked at my receipt, I realized I hadn't been charged for the small drink. Then, I wondered if she'd somehow given me a water cup, but realized they are different colors there.

So, I happily got my drink, and then told a couple of people how I'd taken such a long time to decide if I wanted a drink, that I got a free one. Everyone was really happy for me. If that isn't enough happiness for you, after I thanked her for the drink, the woman was still smiling and cheery when she gave me my food.

My Least Favorite Customers

My least favorite customers are the ones who yell and complain, and ask for managers. The ones who act like you are incompetent because you are following something silly like a store policy or a federal law. The people who can't be real people, because they are too angry, too demanding, and too loud. I had one of those customers yesterday, and she yelled until a manager said to give her what she wanted. Then, when I didn't read her mind and give her the refund exactly how she wanted it, she ordered me to get the manager back again. A second manager even had to come over to help undo the previous transaction, because it was hard to concentrate with all of the yelling. What I learned is that in customer service these are the people you have to help, simply because you want them to leave. You want the screaming to stop. You want this person who doesn't remember that you are even human to get out of your face. You want the person to leave your store where you hope all of her displaced anger will cause her to spontaneously combust into a fire ball in the parking lot.

Check Inside the Box

If a customer service employee ever doubted the necessity of checking inside a box, he needs to read this. A couple was returning automobile speakers with a receipt within the store's time perameters and according to their specific rules for return. The customer service employee called a person from the auto department and asked if she was qualified to check the box for all contents. She was told to check for instructions and speakers. So, she opened the box, looked down in it, saw speakers with egg carton packing material guarding the edges of them. She didn't see any instruction booklets, but there in the empty space next to the speaker were pieces of celery! It was like the ends a person cuts off and doesn't eat. She said, "There is celery in here!"

"Excuse me?" the guy responded. The woman showed the customer the celery, and he explained that the box had been thrown in the garbage before they realized they would be returning them. The employee dumped out the pieces of celery into a trashcan and then asked if there were no instructions. The man said they'd have to go home to get them. So, the employee stickered the box appropriately and expected to see them later. But, they never returned.

Seriously?

Are you serious that you are returning a light bulb that your husband has been storing in your hen house and that the light bulb's cardboard casing is now covered in mud? Do you expect me to believe that this is the exact lightbulb you purchased that is on your receipt from a few days ago? Seriously? I knew I was young looking, but I didn't think people thought I was born yesterday!

What's that? You want to know if from what you picked up eavesdropping on other customers that it is true you can return things to our store without a receipt? I tell you the policy in detail, but I'm thinking in my head I'm not sure I would take back that muddy light bulb without a receipt.

Oh, those shoes you are returning were worn once and washed once, and then they started falling apart? How is it they have gravel embedded in the soles which are worn for at the very least twenty miles of walking? Oh, you no longer have the receipt for them or the tags? You want to cuss at my coworker and tell her to butt out of this exchange, because you know she already told you that you've used up your returns and exchanges unless you produce some receipts? Seriously?

Two Fer

You know how most full service grocery stores will say, "2 for $5," and they hope the customer will assume it would cost more than $2.50 for one? But then sometimes at a convenience store they will actually have a true discount for buying more than one thing?

Okay, so today I stopped by my corner convenience store for some milk. They had a sign that said "2 for $5". This referred to the gallon jugs of milk. Below that in tinier print it said, "single at the regular price." Okay, so I realize I probably only get the discount if I get two gallons. To check this, I look at the sticker on the shelf for the single price. To my surprise, it says "2.49". So, thinking I'm saving a penny, I only pick up one gallon, plus, I chose a bunch of overpriced snacks, but that's beside the point, right?

Then, when I checked out, the cashier didn't remind me to use my discount card from their sister full-service grocery store. Usually the cashiers at my corner convenience store do remind me. I'm not saying it's anybody's responsiblity but my own, I'm just saying it would have been nice if he had done this . I remind customers at my store about using discount cards and coupons. After I paid for the stuff, and my son and I are leaving, I look at my receipt and see I was charged $2.79 for the gallon of milk. I ask the guy about it, and he tells me I'd only get the discount if I bought 2 gallons of milk. So then I tell him the "regular price" was supposed to be $2.49 according to the shelf sticker. The guy helped the next customer, and then he goes back and sees what I'm saying is true. Then he says, "Oh, somebody must have screwed up." But, does he reimburse me the thirty cent difference? Of course not, because he's not all about customer service and pleasing the customer. I'm going to remember his face if he's ever in my store wanting a refund without a receipt or something like that! Just kidding! Kind of!

The Customer is Always...

A customer returned a microwave to a department store, saying there was a dent in it. Then, a week or so later, she returned to look for another one. She got an employee from the toy department to take a microwave off of the shelf and take it to customer service. It was there that she had three employees take out the microwave to examine it for any possible defects. It was there that the employees carefully removed the microwave and placed it on the counter. The store employees seemed pleased to see that the microwave looked pristine and brand new. However, the customer saw a dent in the top. Everyone else was angling his or her head trying to see what the woman saw. There was a tiny imperfection the size of a pinhead on the top of the microwave. That tiny little shallow dent that could hardly be seen with the human eye was enough to cause an enormous amount of fear in the woman. The customer explained she was afraid of getting radiation from a dented microwave. All three employees nodded, and nobody really said anything until someone clarified that she didn't want that microwave.

After the woman had walked off, the customer service employee said that the microwave could go back on the shelf after it was repacked and retaped, because there was nothing wrong with it. She commented how no man-made product is going to be completely perfect. About a half an hour later, the customer was back up to complain because the store employees had returned the microwave she'd rejected back to the shelves.

It was at this point that a manager pulled aside the customer service employee. She asked, "Do you know how to complete this sentence? The customer is always...?"

The employee answered, "...standing in line?"

Bloody Ham

Ham is something I gave up for religious purposes, long before I became a vegetarian. I became a vegetarian for a variety of reasons, including my son wanting me to do it, and for moral views. The only reason I mention this is that I was especially disgusted when a woman walked up and said she had a "bloody ham". Later in the day, I said to a coworker who was playing with a returned item, a fishing pole for pets, "How come you get the fun stuff and I get the bloody ham?"

Anyway, this woman, who has brought food back previously, did not have a receipt. So, I told her she needed to trade food for food. She griped about this, but then returned to my register. When I asked for her driver's license, she complained again with a few expletives. Plus, she told me she'd heard my employer, Dingo Stores, Inc. was going to go out of business. I laughed a little and said I wasn't worried. She kept griping as I continued the exchange, and she asked for her gallon milk in a plastic bag. So, I put her gallon milk in a bag with the other two small items that she got to replace the "bloody" ham. She then asked me if I couldn't afford to give her another bag for her milk. So, I gave her another bag, thinking she can spend her little bit of remaining time on Earth filling it with plastic bags, which kill animals, especially turtles, but not excluding farm animals like sweet little pigs named Wilbur who are turned into hams, which a woman will claim is bloody... and life as we know it will continue in the same fashion in a world where our oceans are filled with debris that is mostly (at least 60%) plastic.

Fishin' Poles

A father and son go to a sporting goods store and they buy two identical fishing poles together. They are charged $42 before tax. They were overcharged $16. One fishing pole rang up at the correct price, $13. What was the incorrect price of the other one? The correct answer is twenty-nine dollars. However, what the customer service employee did not understand at first is that they had been reimbursed the $16 before receiving two more fishing poles for the holidays. So, then, when they brought back those first two fishing poles, they were entitled to a refund of $26 before taxes. Phew! What a dream!

Serial Numbers Don't Match!

Somebody was returning a game console to Dingo on January 9, 2010 that he'd bought the previous day. He had a receipt for it. He said when he pulled it out of the box, it was missing a vital piece of the machine, the thing that contained the memory. He said he knew it was supposed to come with one, because he'd bought one for his wife as well. The Customer Service employee looked doubtful, but called someone from the Electronic Games Department to come look at it. The woman from the EGD asked if she should bring up another console. The CS employee answered yes, because the man wanted to exchange the defective console with one that was intact.

The woman from the EGD looked at the console and was asking what part was missing. The guy claimed that the console came out the box with that part of it missing. After examining the box and console, the EGD employee said that the serial numbers didn't match. So, then the CS employee typed in the serial number from the console and out printed the information that it had been sold on December 27, 2007 from TV Town, a company commonly known to have closed it's doors permanently. The EGD woman said the other employee should get management. The guy started to say that the box came off of shelf of Dingo with the TV Town console in it. The Dingo employee explained that as soon as those consoles come off of the truck from the factory, they are locked up, so what he was saying was impossible.

At this point, the guy's demeanor changed from accusatory and entitled to apologetic and fearful. He said, "I will just buy the other console, and I won't return this one from TV Town. You don't need to get a manager." In other words, the dog left Dingo with his tail between his legs.

Fifteen Hundred Dollars, Please

In the real story, it was one hundred dollars less, but I'm not sure how to spell that number at three o'clock in the morning, so I will just change it. Plus, it's best to try to disguise these stories to protect everyone's privacy. Okay, a woman was cashing her $1500 paycheck at a customer service counter somewhere. The agent thought she requested as many "ones" as possible. Thinking she was mad, the employee wondered how few he could get away with giving her. He almost verified this is what she'd requested. Verifying wouldn't have been a bad idea! Nevertheless, he didn't say anything, silently shaking his head. When the woman saw him counting out a bunch of ones, she said something. Apparently, she'd requested as many one hundreds as possible! The agent thought this was kind of funny, but the customer was bitingly critical and said she was in a hurry. After that was determined, the transaction was finished. However, then the woman wanted to purchase two money orders. The agent told the woman the total of the two money orders, but the customer said that was wrong, and renamed the amount about a thousand dollars off. When the employee explained that the computer calculated the total, and read it again, the woman apologized. Having previously bitten his tongue, the guy tried to lighten things by saying, "Oh, you've just been around me too long!"

Stuff Breaks

Okay, we all know how a child can break a toy immediately, and then he or she starts playing with the box. I guess the people who return decorations and trees after the holidays also figure they might as well return the toys that are already broken. I admit the tree and decorations thing kind of bothers me. That's like buying a dress, wearing it to a party, and then returning it to the store afterwards.

Back to breaking things. I broke something yesterday morning as soon as I clumsily took it out of the box. After determining I couldn't get the thing to operate properly, I removed the batteries and threw the thing away. However, that's not what I'm really wondering about things that get returned. Do I think that things are not made as well as they used to be? Of course I know this to be true, but what I wonder is did something fall apart on its own, or did someone intentionally break it because he or she thought there wouldn't be a refund on an item with nothing wrong with it? Personally, I'd rather see something being returned that could be resold, not something that is damaged goods. So, I almost want to tell people, don't rip your pants, don't drop things repeatedly on the floor, don't use a sledgehammer on something if you regret your purchase, just take stuff back fairly intact!

Threatening Customer

After the arrival of the new year, 2010, there was a guy who tried to return an electric razor he'd gotten for a gift, and an ink cartridge that he'd opened. Plus, he had paper without any red on it to prove the cartridge was defective. The employee called a manager over to explain about the ink cartridge, and gave store credit for the unopened electric razor.

When the manager arrived, the customer immediately went into his spiel, and so the manager didn't even hear at first that there was no receipt. When she looked at the package, she noted the ink cartridge expired December 2009. After the discovery by management regarding the absence of a receipt, she said it couldn't be done.

The other employee, now backed up by management, and having heard the date of the ink cartridge expiration, commented, "Without a receipt, we have no idea when you bought it."

This input obviously infuriated the man, who started turning red, and his face contorted as he spoke loudly and in a rather garbled, mouth-full-of-snuff fashion (one person called it yelling, but the other said he was about to yell),"Well, I'm just going to start storing all of my receipts at your house!" The first employee felt a little scared, but the manager was just worried the guy was going to blow up worse, so she very calmly apologized. The customers last words were that the ink cartridge might as well be thrown away.

That's the point I'd like to make here. An expired ink cartridge that is not working should be recycled, not taken to a store for a refund. Let's have some common sense here! Plus, why did he buy an ink cartridge that far ahead of time? I mean, the printer could break by the time he needed it, and it would need a different type of cartridge. He probably got a bargain on the ink cartridge somehwere, and not necessarily even where he threw a fit. He was seeing red, even if he wasn't printing it!

Post Purchase Dissonance

Yesterday, the first day of the year, I did not have to work, and I did go shopping! Now, today, like someone recovering from a hangover, I am recovering from my mad spending spree, and I have post purchase dissonance. In other words, I'm sorry I bought all of the stuff I bought. But will I take back the stuff? No. I will even keep the little speakers I bought for $7.50 that I might have broken immediately just by not understanding how they were put together and trying to adjust them. I still can't tell if they work or not, because the electronic device I was trying to attach to them was out of power.
At least I don't regret getting a little digital camera for $20. Ironically, last night when looking for a recharger for rechargeable batteries which I will eventually put in the camera, I found my last two digital cameras which I think might each be missing things.
Last night was one of those nights where I'm not sure if I slept or not. I think maybe I didn't sleep, though I stayed in bed some of the night and at least rested. So, this added to my feeling of a hangover and my clumsiness with the speakers.
One time when I was out of bed and definitely not sleeping, I set up the new camera. I took a picture of my oldest son, and saved it to the computer. Then, because I thought he didn't want me posting a picture of him without his shirt, I also used the photo software to color a black t-shirt on him. Then, whenever I tried to upload this picture on the internet, it wouldn't let me do it with my adjusted version, because of the format.
Okay, back to my post purchase dissonance, which is one way I can relate to my customers, even though I hate returning things myself. I bought some things from one of my favorite stores, which is in another state from where I live. The problem is not how much I bought, which was only 5 items, it was how much a spent, which was way too much. Actually, thinking about my hoarding disorder, buying even one of those 5 things was a bad idea. Plus, the other things I bought at three other stores didn't help my overall day of over-spending and over-buying.
Sitting here texting my significant other and simultaneously writing this, I've come up with a solution, which will not really help maginificently in the overall scheme of my hoarding problem, but it will help not add to it. I've decided for every item I bought yesterday, I will give away one item from my house. Afterall, one of my excuses was some of my clothing is very worn, so I bought five pieces of clothing, and then I bought electronics and posters and things from the other stores. So, like I said, I will pack up at least one item for each one I purchased yesterday to give to charity.

Funny Night

Okay, I just wrote the story entitled BINGO, and then there were suddenly ads for bingo supplies, etc. on my editing page. I just have to mention that tonight, I saw the woman in the red coat! I saw her coat, recognized her, saw that she was shopping in my store, made eye contact with her, then looked away and took off in another direction through racks of clothing. One of the biggest and most frequent complaints I had today was from people who'd already gotten store credit for items for which they had no receipt. Their complaint was stickers/and or signs with larger amoutns. There was even a customer who called me from the other end of the store to complain that an item was now selling for more than what she was refunded I explained that without a receipt, she could only get whatever was the lowest amount the item was ever priced in our store. She claimed that didn't make any sense, and so I told her she could come to customer service and I'd have manager come talk to her there. I was thinking how there was a long line forming at customer service, because I was the only person working there, and I was talking on the phone to someone who was actually in the store! The other person who had a similar sentiment about the lower price credited to someone without a receipt claimed that the gift basket was from her son, and she insisted he paid the higher price that was on the tag! I wanted to ask her how did she know what he paid? But, instead, I just told her I needed a receipt to be able to give her that amount. Oh, and one of my worst "cases" tonight was a guy who brought up a receipt and said he'd been double charged for everything. He said he'd pulled out his WIC card too soon, and that this had caused the problem. Well, all I could see on his receipt was evidence of his having used a credit card, and that some things were rung up 2 and three times. At first, I thought I would try to just refund the whole order, and then I'd start from scratch and ring it up again. Well, I was trying to use the actual items in the return, and mark them off of the receipt. However, while I was doing this tedious exercise, the guy kept apologizing with a tone of laughter, and worst of all, he kept staring at me like he was trying to burn a hole in me. It was very unnerving, and I had to restrain myself from asking him to please stop staring at me. Anyway, at the end of the "return" everything had rung up to a total that was $10 more than he'd been charged to his credit card. I tried to get someone to come help me, and another person came and told me I really needed to take my last break. No kidding, I thought. Anyway, even though I'd done all of that work, it was obvious I needed to start all over again. There was a little clarification from the point that an employee noticed the milk had been voided from the order, and I was still trying to refund it. The second time I tried to refund the entire order, I just typed in the numbers off of the receipt. This time, I ended up with the exact total that had been charged to his credit card. Hurray! Then, as soon as I rang everything up, minus one item he decided not to get, he announced he didn't have his wallet. Well, looking at the long line of people, and my coworkers who had to come up to help all of these people, I was thinking,oh brother.

Bingo!

A man and his family went to Dingo to return a Geo Console they'd received for Christmas. They didn't have a receipt, but they were going to get store credit for it. Two Dingo employees checked the serial number on the box and on the console itself. Well, everything seemed like a "go" until the serial number was typed into the register, at which time a slip popped out saying the console had been purchased 12/23/09 at Bingo! The customer seemed compliant about taking the the console to the other store, the correct one, but the matriarch of the family said, "Is that a regular Bingo, or a Super Bingo?" The Dingo employee told her there was only a regular Bingo Store in town.

Woman in a Red Coat

This woman who always comes into the store wearing a red and white coat came in today, wearing, you guessed it, a red and white coat. Let's see, today she first wanted to tell me she had the flu. She was obviously trying in every way she could think of to try to push my buttons. I told her I'd had my seasonal flu shot, and the h1n1 shot. She told me that I could still get the flu, and that she didn't get her flu shots, because they make her sick. I remembered this customer from the last three times she was in the store complaining, but she wanted to argue with me even about how many times I'd helped her. She was name dropping again, saying what manager she talked to today. She did this the other times too. She wanted refunds on things she claimed didn't make it home with her. She said that the people at my store who worked in Customer Service were rude, and she said they made her feel like she was lying. I said I wasn't responsible for how she felt, and I couldn't make anyone feel anything. She told me she worked in law enforcement and then she dropped the "f" word a couple of times, and I said I didn't need to hear her cussing. She apologized to me. I kept thinking how much I disliked this woman, but I just wanted to keep my cool. It helped that people kept walking by me and saying friendly things to me, like "Hi," and addressing me by name. I don't know if this woman is a "secret shopper" or a bat out of hell sent to torment me. Maybe she just wants attention. Plus, she probably wants money. I'll bet she doesn't even work. I'll bet what she does for law enforcement is she keeps the police in business by shoplifting when she's not scamming stores and businesses. Okay, I'm writing in first person, and I have an angry tone. So shoot me...in the arm with a flu shot, or one that keeps red bats away.

Secret Shoppers

I have this friend whose therapist says she's mildy paranoid. Okay, honestly, I am talking about myself, and I obviously work in customer service. Luckily, it is not the kind of paranoia that's severe or where I think someone is trying to kill me. Usually I think someone is tricking me, setting me up, lying to me, or just testing me. In my personal life, this has often been the case! Ever since I started in retail, I've had bouts of thinking customers were secret shoppers. I mean in a stream of 15 customers I will feel like they don't feel real at all, and they can't be "real" or authentic. Every single person in a long stream of customers will feel like a secret shopper! I mean, nobody could really be that rude as to yell obscenities in public, or nobody could be that careless as to leave behind 17 movies, and then expect the store to replace them one month later, right? Or would a woman have a fit over three cents to which she felt entitled? I've seen that happen more than once. Both times it was three cents, not two cents, or a penny. Or when I had to return and resell an entire order totaling close to $300, that seemed like a setup, especially since I knew the person. My friend's therapist, oh, I mean my therapist, says that possibly what is happening is that my extreme sensitivity is picking up on something, but then I misinterpret the something. For example, I'm recognizing there is something "off" with each person, but I am thinking "secret shopper" when it is just someone who is having money troubles, is embarrassed, or is angry at himself and taking it out on me. Another thing my therapist taught me is that when anyone is angry, whether we are talking about a customer, a significant other, or myself, there is always at least a little part of that person angry at himself or herself. I really believe this to be true. Another thing is that there is always a part of myself that knows my employers, past and present, are not going to be spending the kind of money it would take to hire dozens of secret shoppers, especially not every day. It is not like I don't recognize my thinking is a little paranoid. So, part of me is thinking, secret shopper, and another part is saying I'm just overthinking everything and being my sensitive self. I also think that though I wouldn't return very worn, oil stained, torn, and duct taped shirts and pants, that there are other people out there with their own emotional issues which would bring them to feelings of entitlement to replacement clothing, and thus, this would bring them to me!

Don't Let the Door Hit You...

Today, the 27th of December, at Dingo Department Store, this nice boy explained how his mother had bought the right game for the wrong game system. He understood the copyright laws, and understood the replacement game needed to be the same title, and that the Dingo's store employee was allowing the different game system component of the exchange. He went to get the other game, but instead got his father (or was it his grandfather?) who marched up in front of other people to the customer service counter and demanded that the electronic games department bring up the correct game. He said the store's major competitor, Bingo, would handle the matter in that way. The employee almost burst out laughing, but then tried to call the department on the phone. The phone line was literally busy, and there was nothing the employee could do, except to call for management on his register. Management came up, and told the man there was nothing that could be done, that he'd have to go get the game himself. A while later, the man returned to the counter, rudely cut in line again, and was saying that the whole reason the wrong game was purchased was because an employee from the games department told the boy's mother (the man's wife? or daughter?) that a newer game, for Machine 3 could be played on a Machine 2. Even a child knows that a Machine 3 game can't be played on a Machine 2, though a Machine 2 game could be played on a Machine 3. The newer technology won't work on an older machine, though a game for a Machine 2 would work on a Machine 3. Anyway, despite this being common sense, the man maintained that at Bingo the employees are more knowledgeable and wouldn't have mislead the woman. He was really carrying on and when the employee of Dingo asked him to sign a piece of paper, he angrily asked, "With what?" the Dingo employee suggested he could use his middle finger... or a pen. The man was still praising Bingo, and cutting down Dingo and was oblivious to the fact that all around him people thought he was a jerk for cutting in line and yelling nonsense about which only he cared.

My Favorites

Today, the 26th of December, was not as bad as I'd anticipated. My favorite customer was the one who was charged too much for a combination pack of shampoo and conditioner. I quickly refunded her the difference, but then discovered she wanted all of her money back for the combo pack. I told someone else that I guess she realized she didn't want to wash her hair anymore!

Oddly enough, another one of my favorites was one of the meanest individuals. She had a total cow because I had refunded the money to her credit card before hearing that she'd rather have store credit. I guess I just didn't see how it was the end of the world, and I really didn't feel my actions were cause for somebody to yell at me. Later, I realized I could have just started over with the refund, but at the time I was just thinking how I thought I was doing what I was supposed to do. Sometimes I have trouble problem-solving when someone is yelling at me.

Speaking of that, it makes me remember the people who said something was labeled one price, and rang up about thirty dollars more. Well, instead of refunding them the difference, I called the department where the thing was from and found out it was the right price. I think if they hadn't been so grumpy and yelling at me, maybe I wouldn't have even called the department. When they heard that they were charged the right amount, they just wanted to return the $200 thing. Part of me was thinking, I should have just refunded the thirty dollar difference to them, but another part was thinking this is what people get when what they express is a bad attitude.