Let's Break all the Rules and Do What's Wrong

Two male senior citizens give tough competition  to a thirty-something female all vying to be the most unreasonable people demanding things at the customer service counter.  Trailing in last place is the soft- spoken  man  without a receipt bringing back the 7 piece pan set he, "bought last Thursday".  The employee thought in her head, No way in Hell.   Well, there are a few problems, some of which the employee can't mention to the customer.  Like she can't inquire, "What did you do take a metal chisel to the non-stick coating?"  However, she can ask  if he used metal in the pans, or what heat setting he used.  He'd never heard of the flu symptoms that can caused by overheated non-stick pan coating.  Anyway, then she realizes he can't even count to seven.  She does tell him he's missing a pan and missing a lid.  At first he tries to argue with her, but she just points to the picture that is on the box that he's supposedly had to look at for almost a week.


The other man starts out pleasant enough, but then starts stamping his foot and yelling like a toddler when he doesn't get back the exact amount he paid for a camera that  he claims doesn't work consistently.  When the employee explains that he bought it in a state with a 2% higher sales tax than the one where he's returning it, she also tells him he needs to go back to where he bought it if he wants the sales tax difference.  Instead of understanding that this is not the repsponsibility of the store, he yells louder and stomps his foot  more dramatically.  When the manager comes over, she tells him she would want her five dollars too.  Yeah, we all understand why the widdle boy is upset!  He wants his five dollars, and he wants it now!  But techinally, it's $4.94, so the manager says, "Can you count out 6 cents so that  then the mean store lady can give you your five dollar bill?"

Our third contender is a woman who actually has a bonafied toddler in the shopping cart with her.  The only time she says anything to him, it is to yell at him when all he did was ask when they were going to leave.  It's apparent this woman knows how to do little more than yell when she approaches the customer service counter immediately yelling and demanding that store policy be broken for her, because she's somehow entitled.  She has a stack of clothes she's returning, but she can't find her receipt.  But, store credit won't work for her, because she needs money put back on her credit card.  So,when  she is told that the store employee won't break store policy, she yells louder that she needs to talk to a manager.  The same manager who refunded the state sales tax difference is the one who answers the page.  In this case, the manger tells the customer that the customer service representative is following  correct store policy.   The woman responds by ranting and raving about how store policy was broken for her previously when she couldn't find her receipt. In a calm tone, the manager explains that she doesn't know who broke store policy, but says it shouldn't have been done.  Then, she says, "Okay, we will do this for you one more time, but no more."  So, for a second time, this manager is giving in to a tantrum, and no lesson will be learned except that if you yell loud enough, you get what you want.  Just to rub her victory in the face of the customer service employee, the woman finally  her inside voice and says, "I want you to know that I really am a nice person, and that this was nothing personal against you."