Threatening Customer

After the arrival of the new year, 2010, there was a guy who tried to return an electric razor he'd gotten for a gift, and an ink cartridge that he'd opened. Plus, he had paper without any red on it to prove the cartridge was defective. The employee called a manager over to explain about the ink cartridge, and gave store credit for the unopened electric razor.

When the manager arrived, the customer immediately went into his spiel, and so the manager didn't even hear at first that there was no receipt. When she looked at the package, she noted the ink cartridge expired December 2009. After the discovery by management regarding the absence of a receipt, she said it couldn't be done.

The other employee, now backed up by management, and having heard the date of the ink cartridge expiration, commented, "Without a receipt, we have no idea when you bought it."

This input obviously infuriated the man, who started turning red, and his face contorted as he spoke loudly and in a rather garbled, mouth-full-of-snuff fashion (one person called it yelling, but the other said he was about to yell),"Well, I'm just going to start storing all of my receipts at your house!" The first employee felt a little scared, but the manager was just worried the guy was going to blow up worse, so she very calmly apologized. The customers last words were that the ink cartridge might as well be thrown away.

That's the point I'd like to make here. An expired ink cartridge that is not working should be recycled, not taken to a store for a refund. Let's have some common sense here! Plus, why did he buy an ink cartridge that far ahead of time? I mean, the printer could break by the time he needed it, and it would need a different type of cartridge. He probably got a bargain on the ink cartridge somehwere, and not necessarily even where he threw a fit. He was seeing red, even if he wasn't printing it!