OTC Bikes

There was a woman who wanted to return two bikes she'd bought for her kids, because her mother had bought bikes too. Well, the woman didn't have a receipt, and she'd also ripped half of the barcodes off each of the bikes. The customer service employee, upon thinking what is normally done when there is no working barcode, asked the woman to go get the same bikes with barcodes. Yes, a bike is bigger than say a coffee maker without a box, but at the same time, nobody was forcing this woman to return the bikes. Incidentally, at least three times the woman said she wanted the bikes back, because she wasn't going to return them after all. So, they were repeatedly handed back to her over the counter. So, they quickly became OTC bikes, instead of BMX bikes. When she came back up to customer service, she'd ripped a barcode off of a bike in the store, not considering at all what problems this would cause anyone wanting to purchase that bike. For the second bike, she ripped off a sign that did not have a barcode that would scan. The customer seemed to conclude that the employee was incompetent, because he couldn't get the sign to scan, though he knew it wouldn't work just by looking at the sign. The employee called management, who called him back, and pretty much indicated that the bikes couldn't be returned without a receipt, but the manager also said she was sending another manager over to explain this to the customer. The manager that came over said the woman could get store credit. The woman repeatedly criticized the employee who'd previously tried to help her, saying he was the one who told her to go get a barcode way in the back of the store. By the way, he had worked up a sweat, and was very glad management was taking care of the OTC Bikes, so that he could help customers who were more considerate and wouldn't keep waffling about whether or not to even make a return.